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A Difficult Order

A Difficult Order
Issue Time:2018-03-06
A difficult order
January 5, 2017
 received an email sent from one of our cooperated client, the  email mentioned that  he was working with another factory for his sleeping bag order. But he found the serious quality defect before the shipping time so he asked if we can hep to solve this problem.
January 6, 2017
We asked for the original sample immediately after we learned about  the whole thing and product details.
January 18, 2017
Original sample sent out from USA.
February 8, 2017
Finally received the original sample by "not that fast" EMS.
February 10, 2017
We sent the original sample to the factory "X" that we have steady  cooperation. Because the special design of sleeping bag, the magnet, one of  the sleeping bag accessories, always be attracted to the machine which makes it difficult to sew.So the factory was reluctant to help making sample. But...they finally agreed!
May 18, 2017
After several times of  trying, we finally sent out our counter sample.
July 7, 2017
Client have to  delay placing  the  the mass production order because of slow sales.
July 29, 2017
We had a great meeting with client at our booth during the Outdoor  Retailer Show at USA.
August 24, 2017
Order confirmed. 100 pieces sleeping bag values $8530. However our factory "X" refuse to make mas s production because the magnet is so strong that could hurt the workers. After efficient communication, factory "X" recommended factory "W" to us.
September 6, 2017
We placed the order to factory "W" after confirmed with client.
October 15, 2017
It's a little difficult to cooperate with a "brand- new" factory that we had never worked before. Every procedure had been delayed,so we adjusted the schedule and speeded up accordingly for catching up the de livery time.
October 20, 2017
Pre-production sample was completed with 2 days delay.
October 25, 2017
Proceeded to mass production after got confirmation from clilent
November 17, 2017
We assigned two colleagues as QC from our QC department  to factory "W" to control the manufacture process and quality. The delivery time had been delayed for 15 days. No doubt, we passed the Third Party  Inspection that designated by client. To avoid the  "out of stock" at client side ,  we made a proposal that shipping 30 pieces by FedEx firstly.We bear the shipping cost.
November 20, 2017
For the fedEx didn't tell us all the required documents .  We came to office to complete the required documents on weekend and then send  out the goods IN TIME.
November 30, 2017
The remaining 70 pieces had left from the loading port.
February 10, 2018
I received an email sent from the client about new order plan.
Its the first time to handle so difficult order.
Thanks for the trust of out client and also the perfect teamwork from the Eaglesight Team.
The lesson,I got from this order is that HONESTY is always the essential and key character to be a better man or better business man.
Only know what client need and put their demand in the first place, can we provide better service!

Please remember, EAGLESIGHT is becoming the world's leading outdoor product service providers